Terms and Conditions

This RETURN/EXCHANGE POLICY APPLIES TO ONLY PURCHASES MADE ONLINE ON OUR WEBSITE. For in-store purchases please refer to store policy on your receipt.

We have strictly a 7-day return policy, NO-EXCEPTIONS. You have 7 days after receiving your item to send it back to us.

To be eligible for a return, your item must be in the same condition that you received it, UNWORN IN BRAND NEW CONDITION, with tags, and in its original packaging. 

We charge 20% Re-Stocking Fee for all returned items, subject to return request approval.

Return Shipping to be paid by buyer, please ensure that you insure the package to full value. We can also provide you with a shipping label for a discounted cost.

To start a return, you can contact us at customers@ForeverJewelersLV.com. If your return request is accepted, we’ll send you a RMA and return address or return shipping label, if you choose to buy shipping label from us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any inquiries you might have at customers@ForeverJewelersLV.com.

Damages and issues
Please inspect your order upon reception and contact us immediately within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. Please allow 5-7 days handling time to inspect returned merchandise and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time further for your bank or credit card company to process and post the refund too.

Warranty for Jewelry

All our diamond jewelry comes with implied 30 days warranty from the date of purchase which ONLY covering against any manufacturer defects. Any manufacturer defects would be apparent in this time period. We have jewelers on site that can repair or if necessary replace the item. Damages caused by excessive wear-and-tear & /or physical abuse are NOT covered under warranty. Diamonds are not covered under warranty but labor is covered with in the warranty period. Once the warranty period is over,  we offer repair services at nominal pricing as a service to our customers. Shipping is not covered under warranty.