Terms and Conditions

STORE POLICY FOR CUSTOMERS

• Forever Jewelers fully back the purity & authenticity of any metal or diamonds you purchase from us, however with daily use diamonds can become loose and metal can oxidize with humidity, chemicals and body oils. We recommend standard MAINTENANCE by getting your diamonds checked for loose stones every three months. You are responsible for taking care of your purchased jewelry. 

• We are not responsible for any damage done to the product while in the purchaser's care. 

• There are no refunds or exchanges on any sort of CUSTOM ORDERS once they have been placed. If the order has not been fully placed, you may use whatever credit is remaining after designing costs & labor already spent on the custom order (CAD, wax mold, etc.) 

• There are no refunds on any LAYAWAY deposits or payments. Our layaways are anywhere from 30 days to 90 days. If any layaway is canceled there will be a 20% cancellation fee the remaining layaway deposits or payments must be used as the store credit.

• We take pride even in smallest job done in store and perform a quality check before handing it back to customers, however it is the customer's final responsibility to check all repaired merchandise upon receipt. We are not responsible for any repair jobs, once the customer has left the store with finished job. We do not issue any warranties on repair jobs unless stated otherwise on the Invoice.

• Forever Jewelers reserve right to accept or refuse an UPGRADE from your piece of jewelry to a new piece of jewelry you might like in store. To being able to accept an upgrade request we would need original receipt, the jewelry must have no damage & have never been repaired or sized. It must be in original condition bought. The item must be upgraded to the same category of the item originally purchased (for example a diamond pendant for a diamond pendant and a gold chain for a gold chain) the upgrade, maximum credit for an upgrade must not be more than 70% of original paid price. Also, the upgrade amount must be two times or more than the original purchase amount. 

• We have strictly a NO-REFUND policy. There are absolutely NO EXCEPTIONS. We will gladly EXCHANGE any unworn and undamaged product with original tags intact within 7 days of purchase.  I have read and understood the store policy and agree with it.